“HELP!! My Mom Can’t Send An Attachment!” (DemoGirl Special)


If you have not-so-techie parents, grandparents, or even (gasp!!) friends, then you may have heard these words before: “Whadda ya mean, attach it in an email?  Where do I attach it?  I don’t even know where it went on my computer! No, no, I’ll just print out the page and send it to you in the mail”.

This was the conversation that I heard my boyfriend having with his wonderful mother the other day.  She wrote a letter to him using Word but didn’t know how to attach it in an email.  He did get a letter in the mail a few days later and right then and there I decided that there must be some use for a video showing how to find that elusive document and attach it in an email.

My next idea for a “HELP!!” video is how to save an article you find online and send it in an email.  I still get newspaper clippings in the mail. ‘Nuff said.

To learn how to save a Word document and attach it in an email, watch the screencast below (best viewed in HD in full screen):

5 Responses to ““HELP!! My Mom Can’t Send An Attachment!” (DemoGirl Special)”

  1. 1 Donald


    While watching the video I noticed there were several “script” files on your pc, that made me wonder if you had any thoughts/suggestions on scripts for videos? How do you usually do your scripts? What format etc, etc?

    Are your scripts word for word or just talking points?

    Lastly, how do you convert the written script to the videos? Do you record the video and audio at the same time or video first, then audo? … or vice versa?

    Enjoy and appreciate everything you and your sister do at DemoGirl!


    • Hi Donald – The “script” files that you see are just what I call any notes or what I’m actually going to say for a demo. I do actually write out a word for word script for everything I do which is why you’ll usually never hear me say “uhh” or “hmmm”. It makes creating screencasts a bit more time consuming but I feel that in the end it makes the entire video easier to watch and have a really smooth flow. I can’t give any advice on how to create a script – it just comes to me like writing a story about a site that I’m on.
      Hope this helps and thanks for reading DemoGirl!

      • 3 Donald

        Great, what about how you apply the script to the screencast? Do you record the video or the audio first or do you generally record them simultaneously?

        Thanks in advance!

      • Donald, I always record the audio after. It’s tough to navigate a site and read a script at the same time 🙂

  2. 5 Karl

    Hi Molly,

    Great screencast, something that I might actually send to my mother some day.

    I had a similar discussion with my mother some time ago. She had problems e-mailing me photos that she took with her digital camera. I think that the problem had to do with the large file size of those high resolution photos. Maybe the mail client didn’t accept the large files or maybe it just took ages to upload them on the slow internet connection. Either way, she thought that shrinking the images would solve this, she just had no idea of how to shrink them.

    I believe that the true problem in both cases is software usability, and it is not a small problem. (I have to defend my mom ;))

    Keep up the good work!

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